By Jim Blancet
One of the big advantages of going with a local company like storeitoffsite is that we’re available when you need us. Instead of being hamstrung by time differences or not being able to talk to anyone in person, with storeitoffsite, you enjoy personalized service and support that bigger entities just won’t provide. And given our level of security and data protection, you don’t lose anything in the process by going with a local business you can trust.
We offer the typical business hours, just like your business probably does, in that we are here Monday through Friday from 8:00 AM to 5:00 PM EST (excluding holidays). And since we’re passionate about what we do, we endeavor to pass along innovative solutions whenever possible, all as part of our commitment to you, the customer.
And when it comes to online services, we offer a 24/7 ticket submission help desk where you can let us know what your issue is at any convenient time, night or day. That gets you into our queue promptly and at a time that is convenient for you, not on the schedule of some call center overseas or on the west coast.
Plus, we also offer a remote support portal option for those times when you just need an experienced IT professional to take the reigns and guide you through a difficult issue. No matter what level of customer care your business may need, we always have you covered, whether that means mostly hands-off IT or a full-on, deluxe version that includes service options 24 hours a day, 7 days a week, 365 days a year.
As you can tell, our packages are robust and versatile. We provide exactly what you need and don’t force you to pay for services you don’t need. It’s a great way to provide service, and we think you will agree once you come on board and give us a try.